Information
SHIPPING POLICY

Shipping Overview

At www.agarmentgenius.com, we prioritize seamless delivery for your curated lifestyle essentials. Our fulfillment team processes orders within 1-2 business days, ensuring premium apparel and accessories are carefully packaged for transit. Whether you're refreshing your wardrobe or selecting specialized gear, our logistics network guarantees secure handling from warehouse to doorstep.

Shipping Timeframe

Processing typically completes within 48 hours of order confirmation, excluding weekends. Delivery duration varies by destination: domestic shipments usually arrive within 5-7 business days, while international transit may require 10-20 business days depending on customs clearance. Seasonal peaks may extend these estimates slightly, but we proactively monitor all shipments for timely progress.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. These thresholds apply to most product categories, though oversized items may incur supplemental charges which will be clearly displayed during checkout.

Shipping Regions

Currently serving 40+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or remote territories without stable postal infrastructure. During checkout, our system automatically validates your address against real-time shipping constraints to prevent order complications.

Order Tracking

Within 24 hours of shipment, you'll receive an email containing your tracking number and carrier links. Our dashboard also stores this information under 'My Orders' for easy reference. For consolidated shipments with multiple packages, each tracking ID will be separately provided with delivery sequencing details.

Delayed or Lost Shipments

While 98% of deliveries arrive as scheduled, unforeseen delays can occur. If your tracking shows no movement for 7+ business days or the estimated delivery window has passed, contact our support team at [email protected] with your order number. We'll initiate carrier investigations and provide replacement options if necessary, typically resolving cases within 3-5 business days.

Customs & Import Duties

International customers are responsible for any customs fees, which vary by country and product value. These charges are separate from your order total and typically collected upon delivery. We recommend consulting your local customs office for specific rates, as duty calculators often underestimate fees for premium textile goods. Unfortunately, we cannot legally declare reduced values on international shipments.
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